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As the customer, you play the key role in the development process. Your involvement with the team shapes what gets done, when. You determine the backlog of features to be developed, and you determine their relative priority. You make those decisions informed by the relative cost of the features in your backlog, since you can see at any moment what the relative cost of those features is, in terms of points. Pivotal Tracker lets you rearrange stories to your heart's content, and always keeps you informed of the impact your choices make on the schedule, and by extension, on cost. One thing you may be surprised by is how our development teams respond to changes in priorities. They respond by doing whatever it is you asked them to do, in whatever order you choose. They are confident that they've exposed the cost to you, and they trust you to make informed choices about what the highest priority is. For many of our customers, this is a revelatory experience.